Privacy Policy
Last Updated: December 18, 2024
1. Introduction
IT Lighty SA (Pty) Ltd ("IT Lighty", "we", "us", or "our") is committed to protecting your privacy and personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you:
- Visit our website (https://itlighty.co.za)
- Use our IT services and support
- Communicate with us via email, phone, or other channels
- Enter into service agreements with us
2. Information Regulator Details
This policy is drafted in compliance with POPIA. For more information about POPIA or to lodge a complaint, you may contact:
Information Regulator (South Africa)
JD House, 27 Stiemens Street
Braamfontein, Johannesburg, 2001
Email: inforeg@justice.gov.za
Website: https://www.justice.gov.za/inforeg/
3. Responsible Party
IT Lighty SA (Pty) Ltd
Registration Number: 2025/962917/07
Email: support@itlighty.co.za
Phone: +27 81 610 6132
4. Information We Collect
4.1 Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, physical address
- Business Information: Company name, job title, industry, business requirements
- Technical Information: IP address, browser type, device information, operating system
- Service Information: Details about your IT infrastructure, systems, and support requests
- Financial Information: Billing details, payment information, transaction history
- Communications: Records of correspondence, support tickets, and service interactions
4.2 How We Collect Information
We collect information through:
- Direct interactions (phone calls, emails, meetings, contact forms)
- Website cookies and tracking technologies
- Service delivery and IT support activities
- Third-party service providers (with your consent)
- Publicly available sources
5. Purpose of Processing
We process your personal information for the following lawful purposes:
- Service Delivery: To provide IT support, managed services, and technical assistance
- Contract Performance: To fulfill our obligations under service agreements
- Communication: To respond to inquiries, provide updates, and send service notifications
- Billing & Payments: To process invoices and payments
- Legal Compliance: To comply with South African laws and regulations
- Security: To protect our systems, networks, and client data from unauthorized access
- Business Operations: To improve our services, conduct research, and analyze usage
- Marketing: To send promotional materials (with your consent, and you may opt-out at any time)
6. Legal Basis for Processing
We process personal information based on:
- Consent: You have given explicit consent for specific processing activities
- Contract: Processing is necessary to fulfill our contractual obligations
- Legal Obligation: We are required by law to process certain information
- Legitimate Interest: Processing is necessary for our legitimate business interests
7. Information Sharing and Disclosure
We may share your personal information with:
- Service Providers: Third-party vendors who assist with IT infrastructure, cloud services, payment processing, and business operations (e.g., Microsoft, hosting providers)
- Legal Authorities: When required by law, court order, or regulatory obligation
- Business Transfers: In the event of a merger, acquisition, or sale of assets
We ensure all third parties comply with POPIA and implement appropriate security measures.
8. International Transfers
Some of our service providers (e.g., Microsoft 365, cloud hosting) may process data outside South Africa. We ensure adequate safeguards are in place, including:
- Standard contractual clauses
- Data processing agreements
- Compliance with international data protection standards
9. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Access controls and authentication
- Regular security assessments and updates
- Employee training on data protection
- Secure backup and disaster recovery procedures
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but commit to maintaining industry-standard protections.
10. Data Retention
We retain personal information for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal, accounting, or regulatory requirements (typically 5-7 years for financial records)
- Resolve disputes and enforce our agreements
When information is no longer required, we securely delete or anonymize it.
11. Your Rights Under POPIA
You have the following rights regarding your personal information:
- Right to Access: Request confirmation of what personal information we hold about you
- Right to Correction: Request correction of inaccurate or incomplete information
- Right to Deletion: Request deletion of your personal information (subject to legal obligations)
- Right to Object: Object to the processing of your personal information
- Right to Restriction: Request restriction on how we use your information
- Right to Data Portability: Request a copy of your data in a structured format
- Right to Withdraw Consent: Withdraw consent for processing at any time
- Right to Complain: Lodge a complaint with the Information Regulator
To exercise any of these rights, contact us at support@itlighty.co.za. We will respond within 30 days.
12. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Enhance user experience and website functionality
- Analyze website traffic and usage patterns
- Remember your preferences
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
13. Third-Party Links
Our website may contain links to third-party websites (e.g., Facebook, WhatsApp). We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.
14. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
15. Marketing Communications
With your consent, we may send promotional emails about our services, updates, and special offers. You may opt-out at any time by:
- Clicking "unsubscribe" in our emails
- Contacting us at support@itlighty.co.za
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date
- Sending email notifications (for material changes)
17. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
IT Lighty SA (Pty) Ltd
Email: support@itlighty.co.za
Phone: +27 81 610 6132
Address: 41 Sandton Drive, Sandton, Gauteng, 2196, South Africa
18. Consent
By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy and the collection, use, and disclosure of your personal information as described herein.